Refund Policy

1. Our Commitment

At Design Dev Labs, we are committed to delivering high-quality services that meet or exceed your expectations. Your satisfaction is our top priority, and we back this commitment with our comprehensive refund policy.

2. Refund Eligibility

You are eligible for a full refund if:

• You are not satisfied with the quality of our services
• The delivered work does not match the agreed-upon specifications
• We fail to meet critical project deadlines (as specified in the contract)
• Technical issues prevent the proper functioning of delivered work

3. Refund Process

To request a refund:

1. Contact our support team with your concerns
2. Provide detailed feedback about the issues
3. Allow us an opportunity to address your concerns
4. If still unsatisfied, submit a formal refund request

4. Refund Timeline

Once approved, refunds will be processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Exceptions

Refunds may not be available in cases where:

• The client has already approved and accepted the final deliverables
• The request is made after 30 days of project completion
• The client has violated the terms of service
• The client has made substantial changes to project requirements after work began

6. Partial Refunds

In some cases, we may offer partial refunds based on the stage of the project and the specific circumstances. This will be evaluated on a case-by-case basis.

7. Quality Assurance

To ensure your satisfaction, we encourage open communication throughout the project. We welcome feedback and will work diligently to address any concerns before they become issues requiring a refund.

8. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team through our website or official communication channels.